MIP Electronics designs suitable dust monitoring instruments based on the user’s work environments and local legislations. We offer installation guidance for the application and also provide after sales services such as calibration, maintenance, repair, technical training and spare parts supply; all to ensure perfect functioning of our dust monitors globally.
Before returning any unit for service or evaluation, please contact us either by clicking to fill the form online, via phone (+358 50 571 2344), or via email (support(at)mip.fi) to obtain authorization and a Returned Material Authorization (RMA) code. Please be prepared to provide the following when requesting an authorization number:
- Product model number and serial number
- Date of shipment/purchase
- Brief description of problem/failure
- Pictures from site or mounting place and if known defected part of product
- Name and phone number of contact person at your organization
Before shipping, ask us for instructions on transportation, packaging and shipping the product (freight etc. prepaid), as well as obaining the proper documentation.
We will inform you of the items determination results at the earliest possible time; providing complete information helps to expedite this process.
For products outside of their warranty period, determination will be made as a service once you have approved the cost estimate for repair/replacement. Charges for repair work will be invoiced at the current repair rate (available upon request) plus the cost of any additional required parts. Additionally, all repair work is warranted for 6 months.
For returns in foreign countries where our representation is present, please contact your distributor. For customers in the countries where distributors and/or representation is not available, contact us.