SERVICE AND WARRANTY PROCEDURE
To begin, review the terms of purchase and the date in the warranty certificate to determine if the item is covered by the warranty. Out-of-warranty items may be sent to be evaluated and fixed as an additional service. We must be notified within 15 days of noticing the defect and defective products should be sent for determination before the expiration of the warranty period. Download Warranty terms & conditions.
- Product model number and serial number
- Date of shipment/purchase
- Brief description of problem/failure
- Pictures from site or mounting place and if known defected part of product
- Name and phone number of contact person at your organization
Before shipping, ask us for instructions on transportation, packaging and shipping the product (freight etc. prepaid), as well as obaining the proper documentation.
We will inform you of the items determination results at the earliest possible time; providing complete information helps to expedite this process.
For products outside of their warranty period, determination will be made as a service once you have approved the cost estimate for repair/replacement. Charges for repair work will be invoiced at the current repair rate (available upon request) plus the cost of any additional required parts. Additionally, all repair work is warranted for 6 months.
For returns in foreign countries where our representation is present, please contact your distributor. For customers in the countries where distributors and/or representation is not available, contact us.
WARRANTY PERIOD EXTENSION FOR RESELLERS
Warranty period can be extended for a reseller’s end customer, at our discretion, from the re-sell date if the end customer information is provided in a specific time. Please note that this information is used only for general marketing use; however, information provided may be published as aggregated data. If you would like the warranty period extended, please be prepared to provide the following information:
- End user company name
- City and Country of end user
- Industry of end user and device application
- Date of re-sell